AGCO Tech Connect
A suite of tools that help the Dealer Service Technician deliver superb customer service.
AGCO Tech Connect includes: a Pre-Delivery Inspection (PDI) tool, Support Center and Knowledge Objects with streamlined search capability. Accessed through the AGCO dealer portal, our Dealer Technicians benefit from functionality including:
- Partial serial number lookup
- Real-time notifications
- The capture of photographs and videos of issues directly from any mobile device - phone or tablet
Learn more by reading about AGCO Tech Connect's modules below.
AGCO Tech Connect Pre-Delivery Inspection (PDI)
Provides the dealer the ability to perform machine-specific delivery inspections using a laptop or mobile device. Tech Connect PDI will ensure that the machine has arrived in the expected condition free of any defects introduced during the manufacturing process and possible damage caused during transport. Tech Connect supports performing Pre-Delivery Inspections both online and offline when an Internet connection is not available, eliminating the need to print, process and re-enter data later.
Tech Connect Support Center
Enables Dealer Technicians to quickly and easily create and submit incidents to AGCO using Tech Connect Web or Tech Connect Mobile for the support needed to get the job done. Mobile device support includes iOS and Android phones and tablets.
Tech Connect Knowledge Objects
Provides access to AGCO's knowledge database with a streamlined full-text search capability.
Tech Connect Knowledge Objects key benefits include:
- Integrated knowledge lookup, eliminating the need to search through Knowledge Objects before submitting an incident
- Full-text Knowledge Object search
- Content filtering by brand, machine type, series and/or model
- The capability to provide feedback at the Knowledge Object level
