AGCO Service & Information Resources for Customers
AGCO supports farmers and the right to repair your equipment.
This includes the need to provide our customers with information and tools to maintain, diagnose and repair their equipment. AGCO created a customer diagnostic tool, Tech Connect Diagnostics-Customer Version (TCD-CV). TCD-CV is a module in the Tech Connect Suite that can be made available to customers to assist in maintaining, diagnosing and repairing their equipment.
TCD-CV is a web-based application available for rental from authorized dealers who sell and service the customer’s particular brand. This application will allow access to any TCD-CV-supported models the dealer is contracted to sell.
TCD-CV access is ordered by an authorized dealer via the AGCO service tools website. TCD-CV has multiple rental time periods available: one (1) month, three (3) months and six (6) months. The package includes:
PC with TCD-CV installed and the associated cables required to connect to a compatible unit.
Electronic diagnostic access as well as access to supporting manuals, help screens and quick-start guides.
All relevant published service information, service manuals and operator manuals can also be purchased via the AGCO Pubs website.
Access is a simple order process placed through an authorized dealer.
- The customer will review and agree to the “Tech Connect Diagnostics End User Agreement.” Your dealer is able to print a copy for review.
- The dealer will request basic customer information: name, address, contact information and length of rental period. This information will be used to create a request to AGCO Service Tools for TCD-CV login credentials.
- The dealer will place an order for the tool package via the AGCO Service Tools website. At this point, the dealer will invoice the customer for the costs associated with the tool rental, including a refundable core charge for the tooling. AGCO Service Tools will process the order and direct ship to the customer within three to four (3 to 4) business days. The customer will receive an email from AGCO Service Tools with the login credentials. The rental clock will start 48 hours after this email is sent.
- Once the customer receives the tool, they can start the PC and login to the TCD-CV application using the credentials received. Internet connection will be required for validation.
- Once the rental period has expired, the customer will return the TCD-CV tool package back to AGCO Service Tools, in the original packaging with the prepaid shipping label provided. When the tool is received by AGCO Service tools and has been verified to be in good working order, the dealer will be notified and the customer deposit will be refunded by the dealer. If the tool is damaged or not returned, the deposit will not be refunded.
This tool package will allow the user access to the following functionality:
1. Use the Application across multiple AGCO vehicles that are supported by the service tool.
2. Browse for content including:
- Service Information – all publication types available for that model series (Operator Manuals, Workshop Manuals, Instructions, Diagnostic Fault Codes)
- Diagnostic Information – for all Tech Connect Diagnostic-supported machines
- Sub-Assembly Details
- Product Support Programs (PSP)
- Configuration Details
3. Network Scan
4. View Error Codes
5. Use of the Diagnose Function
For training and support, the dealer is the customer’s main contact for questions pertaining to the use and support of TCD-CV.
Much of this support is included in the Quick-Start Guides built into the TCD-CV application. The customer must go through their local dealer for support. It is important to understand that additional charges may apply, beyond the initial rental fee, for after-sales support of this product. Customer Support response time expectations via the supporting dealer for TCD-CV will be one to two (1-2) business days.
For many years, farmers and AGCO dealers relied solely on basic tools for diagnosing and repairing equipment. As technology advanced, AGCO developed onboard diagnostic capabilities in many of our more advanced machines to provide easier diagnosis for both our customers and our dealers. While a high percentage of repairs and diagnostics on current AGCO products can be completed using a combination of on-board diagnostics and basic tools, AGCO recognized the need to develop and provide additional diagnostic tools to our customers on future machines due to the continued advancements in technology.
As AGCO rolls out new products, we will be incorporating a new diagnostic feature that allows for easier customer diagnostic capabilities using TCD-CV. This new feature helps protect critical systems from modification while allowing access to all machine diagnostic information.
Please contact your dealer for the latest TCD-CV compatible model availability.
Additional Resources
Below is a list of additional resources provided by AGCO, in alignment with the Statement of Principles put forth by American Equipment Manufacturers (AEM) and Equipment Dealers Association (EDA), to provide maintenance, diagnostic and repair tools to end users. Learn more at www.r2rsolutions.org.
Product Guides
Product information available on AGCO Brand sites.
Product Service Demonstrations, Training, Seminars or Clinics
Available with the release of new model tractors and combines after January 1, 2021.
Online training is available with the rental of a TCD-CV. Contact your local AGCO dealer for rental and training information.
Fleet Management Information
Available with customer enrollment into AGCO Connect services. Visit with your local dealer for more information.
On-Board Diagnostics via Diagnostics Port or Wireless Interface
Available with the release of new model tractors and combines after January 1, 2021.
Integrated machine diagnostics will be available through the machine interface (monitor/terminal) and/or TCD-CV through a dedicated diagnostic port. For more information, see the Operator Manual, Service Manual or Tech Connect Diagnostic quick-start guide.
Electronic Field Diagnostic Service Tools, and Training on How to Use Them
Available with the release of new model tractors and combines after January 1, 2021.
TCD-CV is a web-based application that is available as a rental package from an authorized dealer who sells and services the particular brand being worked on. Training material, including a quick-start guide, and a comprehensive user guide is embedded within TCD-CV. Contact your local AGCO dealer for more information.