There’s the field where farmers use our machines. And then there’s the field of agricultural equipment makers like AGCO...And figuratively speaking, we’re doing everything we can to un-level it.
“For the farmers. For the people working for them. For ourselves. For the future.”
This includes the need to provide customers with information and tools to maintain, diagnose, and repair their equipment. AGCO created a customer diagnostic tool, Tech Connect Diagnostics-CV (TCD-CV). TCD-CV is a module in the Tech Connect Suite that can be made available to customers to assist in maintaining, diagnosing, and repairing their equipment.
TCD-CV is a web-based application available for rental from authorized dealers who sell and service the customer’s particular brand. This application will allow access to any TCD-CV-supported models the dealer is contracted to sell.
TCD-CV access is ordered by an authorized dealer via the AGCO service tools website. TCD-CV has multiple rental time periods available: 1 month, 3 months and 6 months. The package includes:
Access is a simple order process placed through an authorized dealer.
This tool package will allow the user access to the following functionality:
The dealer is the customer’s main contact for questions pertaining to the use and support of TCD-CV. Much of this support is included in the Quick-Start Guides built into the TCD-CV application. The customer must go through their local dealer for support. It is important to understand that additional charges may apply, beyond the initial rental fee, for after-sales support of this product. Customer support response time expectations via the supporting dealer for TCD-CV will be 1-2 business days.
For many years farmers and AGCO dealers relied solely on basic tools for diagnosing and repairing equipment. As technology advanced, AGCO developed onboard diagnostic capabilities in many of our more advanced machines to provide easier diagnosis for both our customers and our dealers. While a high percentage of repairs and diagnostics on current AGCO products can be completed using a combination of on-board diagnostics and basic tools, AGCO recognized the need to develop and provide additional diagnostic tools to our customers on future machines due to the continued advancements in technology.
As AGCO rolls out new products, we will be incorporating a new diagnostic feature that allows for easier customer diagnostic capabilities using TCD-CV. This new feature helps protect critical systems from modification while allowing access to all machine diagnostic information.
Please contact your dealer for the latest TCD-CV compatible model availability.
Below is a list of additional resources provided by AGCO, in alignment with the Statement of Principles put forth by American Equipment Manufacturers (AEM) and Equipment Dealers Association (EDA), to provide maintenance, diagnostic, and repair tools to end users. Learn more at www.r2rsolutions.org.
Available for purchase by customers. To purchase go to: www.AGCOpubs.com.
Product information available on AGCO Brand sites. Access: www.AGCOcorp.com; www.Fendt.com; www.MasseyFerguson.com; www.ApplyLikeaPro.com for Challenger.
Available with the release of new model tractors and combines after January 1, 2021. Online Training is available with the rental of a TCD-CV. Contact your local AGCO Dealer for rental and training information.
Available with customer enrollment into AGCO Connect services. Visit with your local dealer for more information. Access: www.FuseSmartFarming.com; get.AGCOconnect.com.
Available with the release of new model tractors and combines after January 1, 2021.
Integrated machine diagnostics will be available through the machine interface (monitor/terminal) and/or TCD-CV through a dedicated diagnostic port. For more information, see the Operator Manual, Service Manual, or Tech Connect Diagnostic quick-start guide.
Available with the release of new model tractors and combines after January 1, 2021.
TCD-CV is a web-based application that is available as a rental package from an authorized dealer who sells and services the particular brand being worked on. Training material, including a quick-start guide, and a comprehensive user guide is embedded within TCD-CV. Contact your local AGCO Dealer for more information.
Available from AGCOPubs.com: Hard-copy and digital versions of technical publications are available for North American customers looking for current and legacy AGCO brands. Link: www.AGCOpubs.com.
Parts.agcocorp.com: digital e-commerce platform for users to view/order AGCO equipment parts. Link: parts.AGCOcorp.com.
REPAIR PARTS AND SPECIAL TOOLS AVAILABLE FOR PURCHASE FROM YOUR LOCAL AGCO DEALER